What is Solutions Medical Billing

Every once in awhile someone sends us an email thanking us for an answer we have provided on the "Ask the Biller" page or for writing our newsletter. I got one today saying thanks for all the information that we share in our newsletter and that it is very helpful to them.

Maybe this sounds a little corny, but we feel good when we help someone. It doesn't take a lot of time to answer a question and sometimes it saves the reader a big headache. When we started our business in 1994, we didn't have anyone willing to help us get answers to our questions. And we had a lot to learn. It wasn't long before others started asking us questions. Mostly they asked us about starting their own medical billing business. Remembering how difficult it was for us to find answers, we vowed to help others so we took the time to answer their questions.

In fact, so many people called us about starting their own medical billing business that we wrote our first book about it - "How to Start Your Own Successful Medical Billing Business" in 1999. We found that people who wanted to start their own business had lots of questions and we could be on the phone for an hour answering them all. There was too much to tell them at one sitting. We've sold hundreds of copies of that book and gotten wonderful response from our readers. We found that we enjoy helping others.


Solutions Medical Billing is a small business, run by myself and my daughter. There are nine of us (all friends) who work on about 50 accounts of a variety of providers. Many of our doctors are within a 20 mile radius and we pick up their information weekly but many of our doctors we've never even met. We've developed a great support team of people we can call on when challenges do arise or when one of our readers asks us a question that we cannot answer.

Don't get me wrong, we're not naive. We have been burned by a few others we thought were trying to help us. We had the choice of being mad at them and never reaching out again or remembering who you cannot trust and go on helping when we can. We just like helping people.

So keep sending your questions to us on our ask the biller page. We'll keep answering them to the best of our ability. If you have any suggestions for our newsletter articles, send them along too. We truly enjoy helping others.

Alice